The Travel Jeanie (“The Travel Jeanie,” “we,” “our,” or “us”) is an Indiana-based independent travel advisor. These Legal Policies govern your use of www.thetraveljeanie.com, our travel-planning and booking services, participation in our VIC Rewards and Referral Rewards programs, and related communications and interactions.

These Legal Policies include our Privacy Policy, Travel Services Terms and Conditions, VIC Rewards and Referral Program Terms, and Website and Service Disclaimer.

By using our website, requesting travel-planning services, submitting information, approving a proposal, authorizing a payment, or booking travel through The Travel Jeanie, you acknowledge that you have reviewed and agree to the provisions applicable to that activity.

Supplier-specific terms, booking confirmations, payment authorizations, insurance documents, and written agreements provided for a particular reservation are incorporated into these Legal Policies. If a supplier’s terms conflict with these policies regarding the supplier’s travel services, the supplier’s terms will control.

1. Privacy Policy

1.1 Information We Collect

We may collect the following categories of information:

Contact and Identification Information: Your name, address, telephone number, email address, date of birth, and other identifying information.

Traveler Information: Passport information, Known Traveler Number, redress number, citizenship, residency, emergency contacts, travel preferences, accessibility requests, dietary needs, allergy information, loyalty-program numbers, and other information necessary to research, plan, or book travel.

Information About Minor Travelers: Information provided by a parent, legal guardian, or authorized adult for the purpose of researching, planning, or booking travel for a minor.

Booking and Transaction Information: Requested destinations, travel dates, traveler details, reservation history, supplier confirmations, payments, payment authorizations, cancellations, refunds, and travel credits.

Payment Information: Information necessary to authorize payments to travel suppliers or payment processors. Payment information may be transmitted through secure third-party forms or systems. We do not intentionally retain complete payment-card information longer than reasonably necessary to process or document the authorized transaction.

Rewards and Referral Information: Qualifying booking history, completed travel, reward selections, referral names, referral attribution, reward issuance, and redemption records.

Communications: Records of emails, forms, text messages, telephone conversations, consultations, and other correspondence.

Technical Information: Information collected through cookies or similar technologies, such as IP address, browser type, device information, referring pages, and website activity.

1.2 How We Use Information

We may use personal information to:

• Respond to inquiries and communicate with travelers;

• Research, quote, plan, reserve, and manage travel arrangements;

• Submit information and authorized payments to travel suppliers;

• Provide itinerary, destination, documentation, and travel-related information;

• Assist with changes, cancellations, insurance inquiries, and supplier communications;

• Administer VIC Rewards and Referral Rewards;

• Maintain business, tax, booking, payment, and compliance records;

• Improve our website, services, and client experience;

• Protect our business, website, clients, and systems from fraud or misuse;

• Send service-related communications and, where permitted, marketing communications; and

• Meet legal, regulatory, host-agency, supplier, insurance, accounting, and contractual obligations.

1.3 Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, measure marketing performance, and improve our services.

Depending on the technologies used and your location, you may manage certain preferences through our cookie banner, website settings, or browser controls. Disabling cookies may affect website functionality.

The Travel Jeanie does not knowingly sell personal information collected through this website. However, third-party website, analytics, advertising, or social-media technologies may collect information subject to their own privacy policies and settings.

1.4 How We Disclose Personal Information

The Travel Jeanie does not sell personal information for monetary consideration.

We may disclose personal information when reasonably necessary to research, arrange, book, manage, or support requested travel services. Recipients may include:

• Airlines, cruise lines, hotels, resorts, tour operators, transportation providers, insurance providers, theme parks, and other travel suppliers;

• Our host agency and associated booking or commission-processing systems;

• Payment processors and payment-authorization providers;

• Itinerary, client-management, email, website, form, communication, and technology providers;

• Gift-card providers and other providers used to administer rewards;

• Government agencies, border authorities, law-enforcement agencies, or regulators when legally required; and

• Professional advisors, insurers, accountants, attorneys, or business successors when reasonably necessary.

Information provided to a travel supplier is shared at the traveler’s request and for the purpose of researching, arranging, booking, or administering travel. Once a supplier receives personal information, that supplier may process, retain, disclose, or otherwise use it according to its own privacy policy, applicable law, and relationship with the traveler.

The Travel Jeanie does not control a third-party supplier’s independent privacy practices. Travelers should review the privacy policies of the suppliers involved in their proposed or confirmed arrangements, including disclosures concerning targeted advertising, data sharing, or the sale of personal information.

We do not disclose one referral participant’s private booking details, trip price, payment information, or other confidential information to the other referral participant.

1.5 International Processing

Travel suppliers and service providers may be located outside Indiana or the United States. By requesting or booking international travel, you understand that information may be transmitted to and processed in countries with different privacy laws when necessary to provide the requested services.

1.6 Data Retention

We retain personal information for as long as reasonably necessary to provide services, administer bookings and rewards, maintain business and tax records, resolve disputes, prevent fraud, and satisfy legal, insurance, host-agency, or supplier requirements.

Retention periods may vary according to the type of information and the purpose for which it was collected.

1.7 Your Privacy Choices

Depending on applicable law and your place of residence, you may have the right to request access to, correction of, or deletion of certain personal information.

You may unsubscribe from marketing emails using the unsubscribe method included in those messages. Unsubscribing from marketing does not prevent us from sending booking confirmations, payment notices, itinerary updates, reward notices, safety information, or other service-related communications.

Requests may be sent to support@thetraveljeanie.com. We may need to verify your identity before completing a request. Certain information may be retained when required for bookings, recordkeeping, legal compliance, fraud prevention, or dispute resolution.

1.8 Children’s Privacy

Our website and services are directed to adults and are not intended for independent use by children.

We may collect information about minor travelers when it is provided by a parent, legal guardian, or authorized adult for the purpose of researching, planning, or booking travel. Parents and legal guardians may contact us regarding personal information associated with a minor in their care.

1.9 Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no electronic transmission, communication, or storage system can be guaranteed to be completely secure.

Clients should not send payment-card numbers, passport images, or similarly sensitive information through ordinary email or text message when a secure submission method has been provided.

1.10 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. The updated policy will be posted with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before materially changing how previously collected personal information is used.

2. Travel Services Terms and Conditions

2.1 Our Role as a Travel Advisor

The Travel Jeanie provides travel research, planning, reservation assistance, and related advisory services.

We act as an independent intermediary between travelers and third-party travel suppliers. We do not own, operate, manage, or control airlines, cruise lines, hotels, resorts, tour operators, theme parks, transportation providers, insurance companies, or other suppliers.

Your travel services are provided by the applicable suppliers and are subject to their contracts, conditions of carriage, cancellation policies, refund rules, health requirements, privacy policies, and other terms.

2.2 Quotes, Prices, and Availability

Travel prices, promotions, schedules, inclusions, room or cabin categories, inventory, and availability may change at any time.

Unless expressly stated otherwise in writing, a quote or proposal does not create a reservation, hold space, or guarantee a price. Pricing and availability are not guaranteed until the applicable supplier confirms the reservation and any required deposit or payment has been successfully processed.

Quoted prices may be affected by supplier changes, currency fluctuations, taxes, government fees, fuel surcharges, or other adjustments outside our control.

We are not responsible for price changes or loss of availability occurring before a reservation is confirmed.

2.3 Traveler Information and Review Responsibilities

You must provide complete and accurate information for every traveler.

Names must match the government-issued identification or passport that will be used for travel. You are responsible for reviewing proposals, invoices, confirmations, itineraries, travel dates, traveler names, birth dates, destinations, room or cabin categories, inclusions, and other reservation details.

Errors or discrepancies must be reported promptly in writing. Changes made after booking may be unavailable or subject to supplier fees, fare differences, cancellation penalties, or rebooking requirements.

The Travel Jeanie is not responsible for consequences caused by inaccurate information supplied by a traveler or by a traveler’s failure to review the provided documents.

2.4 Payments and Payment Authorization

Payment schedules, accepted payment methods, merchant names, and processing requirements are determined by the applicable supplier and will be communicated during booking.

By submitting a payment authorization, you authorize The Travel Jeanie to use, enter, or transmit the provided payment information directly to the identified travel supplier or its authorized payment processor for the transactions specifically stated in the authorization.

The Travel Jeanie may initiate an authorized payment on the traveler’s behalf by entering the traveler’s payment information into the applicable supplier or processor’s booking system. The applicable supplier or its authorized payment processor—not The Travel Jeanie—processes and collects the payment unless a separate Travel Jeanie professional or administrative fee has been expressly disclosed and authorized.

Charges from multiple suppliers may be processed as separate transactions and may appear under each supplier’s name on the traveler’s payment-card statement. A payment is not complete until it has been accepted and successfully processed by the applicable supplier or processor.

You are responsible for ensuring sufficient funds or credit are available and that payments are completed by the applicable deadlines. Missed, declined, reversed, or disputed payments may result in cancellation, loss of pricing, or loss of the reservation.

The Travel Jeanie does not guarantee that a supplier will provide advance notice before canceling a reservation for nonpayment.

2.5 Supplier Terms, Traveler Authorization, and Acceptance

All travel arrangements are subject to the applicable supplier’s terms and conditions, ticket contracts, conditions of carriage, cancellation policies, payment requirements, privacy policies, and other binding rules.

Before authorizing a booking, travelers are responsible for reviewing the applicable supplier terms provided or made available to them. By instructing The Travel Jeanie to make a reservation, submitting a booking authorization, or authorizing payment, the traveler:

• Acknowledges that the reservation will be governed by the applicable supplier’s terms;

• Agrees to comply with those terms;

• Authorizes The Travel Jeanie to communicate the traveler’s acceptance of, or acknowledge, those terms when reasonably necessary to complete or manage the authorized reservation; and

• Accepts responsibility for reviewing updated supplier terms before travel.

The individual authorizing the booking represents that they have authority to act for every traveler included in the reservation and will provide the applicable supplier terms and travel information to those travelers. Each traveler remains responsible for complying with supplier requirements and may be required to accept additional terms personally during registration, check-in, ticketing, or travel.

The Travel Jeanie’s authority is limited to administrative acceptance or acknowledgment necessary to complete the traveler’s authorized instructions. It does not allow The Travel Jeanie to waive a traveler’s rights, alter supplier terms, make optional purchases, or accept a material contract change without authorization.

If a traveler does not agree to the applicable supplier terms, the traveler must notify The Travel Jeanie before authorizing the booking or payment. Once a reservation is confirmed, supplier cancellation terms and penalties may apply.

2.6 Changes, Cancellations, and Refunds

All changes and cancellations must be requested in writing and are subject to supplier approval, availability, deadlines, and penalties.

Refunds, future travel credits, cancellation charges, change fees, and processing timelines are determined by the applicable supplier. The Travel Jeanie does not control supplier decisions or refund-processing times.

The Travel Jeanie does not charge a booking fee unless a separate professional or administrative fee is disclosed and accepted in writing before it is assessed.

Supplier penalties may apply even when a traveler cancels because of illness, injury, weather, family emergency, government action, documentation problems, or other circumstances outside the traveler’s control.

2.7 Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, you agree to contact The Travel Jeanie and the applicable supplier to attempt to resolve the issue.

A chargeback does not override a supplier’s cancellation terms or create a right to a refund. Fraudulent, inaccurate, or abusive payment disputes may result in suspension of planning services, cancellation of unconfirmed arrangements, loss of rewards, or recovery of amounts and costs permitted by law.

Nothing in this section limits a consumer’s lawful right to dispute a genuinely unauthorized or improperly processed transaction.

2.8 Travel Documents and Entry Requirements

Travelers are solely responsible for obtaining and carrying valid passports, visas, parental consent documents, identification, vaccination records, permits, and other documents required for travel.

Entry, transit, identification, and passport-validity rules vary by destination, citizenship, residency, age, itinerary, and method of travel and may change without notice.

Information supplied by The Travel Jeanie is general assistance and is not legal advice or a guarantee of entry. Travelers should independently verify requirements with official government authorities.

The Travel Jeanie is not responsible when a traveler is denied boarding, entry, transit, or participation because of missing, expired, inaccurate, or insufficient documentation.

2.9 Health, Accessibility, and Special Requests

Travelers are responsible for determining whether they are medically and physically able to participate in their planned travel.

Accessibility, dietary, allergy, adjoining-room, bedding, seating, celebration, medical, and other special requests are requests only unless expressly confirmed by the responsible supplier. The Travel Jeanie cannot guarantee that a supplier will accommodate a request.

Travelers with medical, mobility, allergy, or accessibility concerns should consult an appropriate professional and notify The Travel Jeanie before booking so available options can be researched.

The Travel Jeanie does not provide medical advice.

2.10 Travel Insurance

Travel insurance is strongly recommended. Depending on the policy, coverage may be available for cancellation, interruption, delay, medical emergencies, evacuation, baggage loss, supplier default, or other covered events.

Insurance benefits, exclusions, coverage limits, preexisting-condition provisions, purchase deadlines, and claim determinations are controlled exclusively by the insurance policy and provider.

The Travel Jeanie does not guarantee that a particular circumstance or loss will be covered. Travelers are responsible for reviewing the policy and deciding whether the coverage is appropriate.

If a traveler declines insurance, the traveler accepts responsibility for losses that might otherwise have been insurable.

2.11 Communicable Diseases and Government Requirements

Travel may be affected by pandemics, epidemics, outbreaks of communicable disease, testing or vaccination requirements, quarantine restrictions, border closures, government orders, or supplier health protocols.

Requirements may change without notice. Travelers are responsible for reviewing and complying with current health and entry requirements.

Refunds, credits, changes, and cancellations resulting from health events or government requirements remain subject to the applicable supplier’s policies.

2.12 Force Majeure

Neither The Travel Jeanie nor a supplier is responsible for delay, cancellation, interruption, loss, or failure caused by circumstances beyond reasonable control.

These circumstances may include severe weather, natural disasters, fire, flood, epidemics, pandemics, labor actions, civil unrest, terrorism, war, government action, border closures, transportation disruptions, infrastructure failures, cyber incidents, supplier insolvency, or similar events.

Any refund, credit, alternative arrangement, or recovery will be determined by the applicable supplier’s terms and any valid insurance coverage.

2.13 Itinerary and Supplier Changes

Suppliers may change schedules, ports, routes, accommodations, aircraft, ships, transportation, activities, or other components for operational, safety, weather, or regulatory reasons.

The Travel Jeanie will provide reasonable assistance when notified of a material change but cannot require a supplier to provide a particular substitute, refund, or remedy.

2.14 Emergency Assistance

The Travel Jeanie will make reasonable efforts to assist clients experiencing travel disruptions. However, we do not provide emergency-response, medical, security, legal, or rescue services and cannot guarantee immediate or around-the-clock assistance.

In an emergency, travelers should contact local emergency services, the applicable supplier, and their travel-insurance emergency-assistance provider.

2.15 Unified Disclaimer and Limitation of Liability

The Travel Jeanie is responsible for exercising reasonable care in providing its own travel-advisory services. We are not responsible for the independent acts, omissions, representations, breaches, negligence, bankruptcy, insolvency, delays, cancellations, or failures of third-party suppliers.

To the fullest extent permitted by applicable law, The Travel Jeanie is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost enjoyment, lost opportunity, lost income, emotional distress, or costs resulting from a supplier’s acts or circumstances outside our reasonable control.

Nothing in these Legal Policies excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from The Travel Jeanie’s own fraud, willful misconduct, or other nonwaivable legal responsibility.

A traveler seeking recovery must first pursue any available remedy from the responsible supplier, insurance provider, or payment provider when the claimed loss arose from that party’s services or conduct.

2.16 Client Conduct

Travelers are responsible for behaving lawfully and complying with supplier rules. A supplier may refuse service, remove a traveler, or cancel arrangements because of unsafe, disruptive, abusive, fraudulent, or unlawful conduct.

The Travel Jeanie is not responsible for resulting costs, losses, or refunds.

2.17 Communications and Electronic Records

You consent to receiving booking-related documents and communications electronically. Electronic approvals, signatures, authorizations, and acknowledgments may be treated as originals to the extent permitted by law.

You are responsible for maintaining accurate contact information and monitoring the email address and telephone number provided for time-sensitive communications.

2.18 Governing Law and Venue

These Legal Policies are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

To the extent permitted by applicable law, legal proceedings arising from these Legal Policies or The Travel Jeanie’s services shall be brought in a court of competent jurisdiction located in Allen County, Indiana.

Nothing in this provision limits a right or remedy that cannot lawfully be waived.

2.19 Severability

If any provision of these Legal Policies is found unenforceable, the remaining provisions will remain in effect. An unenforceable provision will be interpreted or limited only to the extent necessary to make it enforceable where permitted by law.

2.20 No Waiver

A failure to enforce a provision on one occasion does not waive the right to enforce that or another provision later.

2.21 Changes to These Terms

We may revise these Terms to reflect changes in our services, suppliers, business practices, or legal obligations. Updated terms will be posted with a revised effective date.

Changes will apply prospectively unless otherwise required by law. Terms applicable to an existing confirmed reservation will not be materially changed solely by posting revised website terms.

3. VIC Rewards and Referral Program Terms

3.1 Program Overview

The VIC Rewards and Referral Rewards programs are appreciation programs offered solely by The Travel Jeanie.

Participation and reward eligibility are determined according to these terms and The Travel Jeanie’s booking records. Rewards cannot be purchased, transferred, assigned, sold, or redeemed for cash.

Participants must be at least 18 years old.

3.2 VIC Reward Eligibility

A client earns one $50 VIC Travel Reward after completing two qualifying trips booked through The Travel Jeanie.

Each qualifying trip must:

• Be booked through The Travel Jeanie;

• Have a qualifying booking value of at least $2,000; and

• Be completed before it counts toward a reward.

The qualifying value includes only eligible travel components booked through The Travel Jeanie. Taxes, travel insurance, airfare, and anything booked outside The Travel Jeanie do not count toward the minimum.

Deposited, reserved, canceled, refunded, transferred, or not-yet-completed trips do not count as completed qualifying trips.

3.3 VIC Reward Choices

After eligibility is verified, the client may choose:

• A $50 gift card for an available store or restaurant; or

• A $50 Travel Jeanie Reward Credit toward a future qualifying trip booked through The Travel Jeanie.

Gift-card merchants are subject to availability. Once issued, a gift card is subject to the issuing merchant’s terms. The Travel Jeanie is not responsible for a gift card that is lost, stolen, deleted, used without authorization, or delivered using inaccurate information supplied by the recipient.

3.4 Travel Jeanie Reward Credits

A Travel Jeanie Reward Credit:

• May be applied only to a new qualifying reservation booked through The Travel Jeanie;

• Cannot ordinarily be applied retroactively;

• Cannot be used for airfare, taxes, travel insurance, or items booked outside The Travel Jeanie;

• Cannot be redeemed for cash or create a cash refund;

• Cannot be transferred, assigned, or sold; and

• May be subject to supplier payment or booking restrictions.

The credit must be applied to a new qualifying reservation within 24 months after issuance. Travel may occur after that deadline if the reservation is booked and the credit is applied before the expiration date.

If the reservation is canceled, the credit will not be refunded as cash. Any reinstatement is subject to verification and retains the original expiration date.

3.5 Referral Reward Eligibility

An existing client may earn a referral reward by referring a new client to The Travel Jeanie.

To qualify:

• The referred traveler must be a new client;

• The new client must identify the referring client when submitting the inquiry or booking request;

• The new client must book through The Travel Jeanie;

• The trip must have a qualifying booking value of at least $2,500; and

• The referred client must complete the trip.

Taxes, travel insurance, airfare, and anything booked outside The Travel Jeanie do not count toward the $2,500 minimum.

After eligibility is verified, the referring client and referred client will each receive a $25 reward. Each may choose an available gift card or a Travel Jeanie Reward Credit subject to these terms.

Referrals cannot be added retroactively. Each new client may identify only one referrer.

3.6 Cancellations and Booking Changes

A trip will not qualify if it is canceled, not completed, fully refunded, charged back, or otherwise ineligible.

If a modification reduces the qualifying booking value below the applicable minimum, the trip will not qualify. Eligibility is based on the final eligible value after cancellations, refunds, changes, and excluded components are removed.

3.7 Fraud and Program Abuse

The Travel Jeanie may deny, withhold, or revoke a reward in cases involving fraud, duplicate profiles, self-referrals, fabricated referrals, misrepresentation, abusive chargebacks, canceled travel, or attempts to transfer or sell rewards.

3.8 Program Changes

The Travel Jeanie may modify, suspend, or discontinue either program when reasonably necessary.

A change will not retroactively eliminate a reward already earned through completed qualifying travel, except in cases of fraud, error, misrepresentation, or ineligibility.

Updated program terms will be posted with a revised effective date.

3.9 No Supplier Sponsorship

Unless expressly stated otherwise, travel suppliers, gift-card merchants, host agencies, and other third parties do not sponsor, administer, or endorse these programs.

Participants are responsible for any tax obligations resulting from receipt of a reward.

4. Website and Service Disclaimer

4.1 General Information

Website content is provided for general informational and promotional purposes. Although we make reasonable efforts to provide useful information, travel prices, availability, schedules, requirements, destination conditions, and supplier policies can change without notice.

Website content is not a substitute for current supplier terms, official government information, professional medical advice, legal advice, or insurance advice.

4.2 External Links

Our website may contain links to supplier, government, insurance, merchant, social-media, or other third-party websites.

We do not control and are not responsible for third-party content, security, availability, privacy practices, or policies. A link does not necessarily constitute an endorsement.

4.3 Intellectual Property

Unless otherwise stated, original website text, graphics, branding, downloadable materials, and other content created by The Travel Jeanie are owned by or licensed to The Travel Jeanie.

Content may not be reproduced, republished, sold, distributed, or commercially used without written permission. Supplier names, logos, photographs, and trademarks remain the property of their respective owners.

4.4 Acceptable Website Use

You may not misuse the website, attempt unauthorized access, introduce malicious code, interfere with website operation, impersonate another person, submit fraudulent information, or use website content unlawfully.

4.5 Website Availability

We do not guarantee uninterrupted, error-free, or completely secure website access. We may modify, suspend, or discontinue website features without notice.

5. Contact Information

Questions about these Legal Policies, privacy requests, VIC Rewards, Referral Rewards, or The Travel Jeanie’s services may be sent to:

The Travel Jeanie
Fort Wayne, Indiana
Email: support@thetraveljeanie.com
Website: www.thetraveljeanie.com